11Days
13Hours
43Minutes
38Seconds
FAQs
Questions ?
You have questions ? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@jouetsetaccessories.com
Here are the questions you often ask us:
Orders are usually dispatched from our warehouses within 3 working days.
It then takes between 10 and 22 working days for your item to arrive at your home.
In busy periods, it may take up to 6 days before dispatch. Our parcels circulate with La Poste, we do not work with relay points.
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don’t worry if you don’t get everything at the same time
Our average delivery times are 10 to 22 working days. Some packages may take a little longer than this.
However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
We process orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@jouetsetaccessoires.com
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
Despite our strict selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@jouetsetaccessories.com with the following details:
- Your order number
- The description of the problem (erroneous / defective item, …)
- A photo or video
You will not need to return the product and we will refund the amount of your order directly to you in the form of a purchase voucher (if you wish another form of refund, please let us know).
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed
If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 type encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
inappropriately.
Your order is dispatched within 24H/48H via the World postal services and constantly monitored by our team.
FREQUENTLY ASKED QUESTIONS
We are above all passionate and do everything we can to make you discover new items that will bring you happiness on a daily basis.
We are committed to offering you the best products on the market , our selection team follows a rigorous selection and quality control protocol in order to keep only the best.
All Online Orders are 100% secure via an SSL encryption protocol.
We offer new arrivals, unique innovations as well as special offers for our valued customers
Professional customer service in French available 7 days a week to support you throughout your purchase.
Thousands of satisfied customers all over World.
An Unbeatable Guarantee: 100% Satisfied or Refunded Guarantee.
Over 80% of customers return for additional purchases!
All our products are guaranteed 100% satisfaction or your money back for 30 days.
We use an SSL certificate encryption system to secure 100% payments according to French standards.
Our customer service will respond to you within 24 hours, 7 days a week.
Your order is dispatched within 24H/48H via the French postal services and constantly monitored by our team.